Troubleshoot Inventory and Audit

Overview

This guide helps operators resolve inventory workflow breaks before they affect sales accuracy.

Use it when intake fails, adjustments do not apply, or movement history is unclear.

Before you start

• Confirm correct workspace.
• Confirm role includes inventory intake and adjustment permissions.
• Confirm approver workflow if approvals are enabled.

Intake does not save

1. Open Inventory and start intake.
2. Enter required fields: product, amount/weight, total cost.
3. Add required reason.
4. Resolve validation messages and retry save.
5. If pending approval is enabled, request approver action.

Intake saved but stock unchanged

1. Check intake status for pending approval.
2. Validate cost and quantity values.
3. Confirm approval completed.
4. Refresh inventory view.

Adjustment saved but no effect

1. Confirm action type (Increase, Decrease, Set to).
2. Verify numeric entry and target value.
3. Add required reason.
4. Confirm adjustment is approved if required.

Missing audit history

1. Open Inventory > Audit.
2. Clear restrictive filters (date/product/location).
3. Confirm related changes were saved.
4. Confirm related sales are in range.

No access to Inventory or Audit options

1. Verify role and workspace.
2. Ask admin to adjust role if needed.
3. Retry after role refresh.

Still needs help

• Reconfirm required fields and approval path.
• Ask workspace admin to review role, approval settings, and access.