Troubleshoot Workspace and Access

Overview

Most DRX workspace issues are context or permission issues.

Use this guide to confirm workspace before action and recover safely when access or role settings block a task.

I do not see expected data

1. Confirm active workspace at the top of the interface.
2. Switch to expected workspace.
3. Refresh data page and retry.

I get access denied

1. Confirm you are in correct workspace.
2. Confirm role includes action permission.
3. Contact workspace admin with exact action request.
4. Re-login after role update.

I worked in the wrong workspace

1. Pause further changes.
2. Record what changed: time, action, item, quantities.
3. Switch workspace and correct impact according to policy.
4. Review audit logs in both workspaces.

Cannot switch workspace

1. Open workspace selector and confirm membership.
2. Ask admin to add missing workspace.
3. Sign out/in and retry.

Counts differ across views

1. Confirm same workspace and filters in both places.
2. Refresh and re-open for same date range.
3. Re-check logs for late updates.

Workspace selection prompt confusion

1. Pause and confirm target task workspace.
2. Select matching workspace before high-impact actions.

Best practices

• Confirm workspace and role before checkout, inventory adjustments, and refunds.
• Finish one location's actions before switching to next.
• Include workspace and timestamp details in admin escalation.