Help and Support
Overview
The Help and Support area is for operators who need quick answers without leaving the workflow.
Use it to find policy docs, product how-tos, and issue reports when a quick fix does not resolve your problem.
When to use it
- You need fast guidance for checkout, inventory, reports, or workspace actions.
- You want to review rules that affect store operations.
- You are blocked by an error and need a structured escalation path.
How to use it
- Open Help from DRX and go to the articles panel.
- Search by task or symptom using clear keywords (for example, "split payment", "alias", "low stock").
- Open the article that matches your issue.
- Follow the listed steps exactly once, then return to results if needed.
- Rate the article outcome if prompted.
- Use the issue-reporting path when steps do not solve the problem.
- Include what happened, what you expected, and where in DRX it occurred.
Options and settings
- Search: by feature area and symptom.
- Policies and troubleshooting articles.
- Support request path for unresolved issues.
Tips for operators
- Use the same wording in your support message as the UI screen to speed triage.
- Include workspace name, action time, and expected result for faster resolution.
- If only part of an article applies, note exactly which step worked and where it failed.